Privacy Policy

1. Purpose of TherapyTrack

TherapyTrack is a personal journaling and mental health tracking application designed to help users organize reflections, monitor emotional patterns, and store therapeutic resources between sessions with mental health providers.

TherapyTrack does not provide therapy, medical advice, diagnosis, or treatment. The platform is designed as a personal reflection and tracking tool only.

2. Information We Collect

We collect information that you voluntarily provide when using the app.

Account Information — When creating an account, you may provide:

• Name
• Email address
• Basic demographic information
• Optional provider information

Demographic Information — TherapyTrack may collect limited non-sensitive demographic information that users voluntarily provide, such as:

• Age range
• Gender identity
• General location (such as state or region)

This information is used in aggregated form to better understand the user community and to support marketing and outreach efforts. Demographic information is not connected to journal entries, mood tracking data, or other sensitive personal reflections.

User-Generated Content — Users may create and store personal content including:

• Journal entries
• Mood tracking entries
• Therapy reflections
• Notes and resources
• Mental health assessment responses
• Personal observations or triggers
• Medications

Technical Information — To maintain and improve the app, we may collect limited technical data including:

• Device type
• Operating system
• App version
• Crash reports and diagnostics

3. Sensitive Mental Health Data

Information entered into TherapyTrack may include sensitive personal reflections or mental health-related information. This data is used solely for the purpose of providing the app's journaling and tracking features and is not used for advertising or marketing purposes.

4. How We Use Your Information

Your information may be used to:

• Operate and maintain the TherapyTrack platform
• Store and organize journal entries and reflections
• Display mood tracking patterns
• Improve functionality and performance
• Respond to support requests or technical issues
• Analyze non-sensitive demographic information to improve outreach, marketing, and advertising related to TherapyTrack

Sensitive user-generated content such as journal entries, reflections, and mood tracking data is never used for advertising purposes. We do not sell or rent your personal data.

5. Sharing of Information

TherapyTrack does not share your personal information with therapists, providers, or third parties without your action. Your data may only be disclosed in limited circumstances:

• When required by law
• To comply with legal obligations
• To protect the safety of users or the platform
• With secure technical service providers necessary to operate the app (such as cloud hosting)

Users may choose to export or share their content manually outside of the platform.

6. Provider Access

TherapyTrack does not provide providers or therapists with direct access to user accounts or data. Users may choose to share selected information with a provider manually outside the app.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect user data. However, no electronic storage system can be guaranteed to be completely secure.

8. Data Retention

User information is stored for as long as necessary to provide the service or until a user deletes their account. If an account is deleted, we will take reasonable steps to remove personal data from active systems, subject to technical and legal limitations.

9. User Rights

Users may:

• Edit or delete journal entries
• Export their information
• Request deletion of their account

Requests for deletion may be submitted through the app or by contacting us directly.

10. Age Requirement

TherapyTrack is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a user is under 18, we will take steps to remove their information and terminate their access.

11. Third-Party Services

TherapyTrack may rely on trusted third-party services to support infrastructure, such as hosting or analytics providers. These services are required to maintain reasonable security standards.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted within the app with the revised effective date.

13. Contact

If you have questions regarding this Privacy Policy, please contact:

BWH99 LLC / TherapyTrack
info@jointherapytrack.com